Refund and Return Policy

At rrinuv.com, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the policy outlined below.

Return Period

Customers may request a return within 30 days of receiving their order. If more than 30 days have passed since the delivery date, we may not be able to offer a refund or exchange.

Eligibility for Returns

To qualify for a return:

• The product must be unused and in the same condition as when it was delivered.

• The item must be returned in its original packaging.

• You must provide a valid proof of purchase, such as an order confirmation or receipt.

Please note that items should not be returned directly to the manufacturer.

Items That Cannot Be Returned

Certain products cannot be returned due to safety or hygiene reasons. These include:

• Perishable items (such as food or flowers)

• Newspapers or magazines

• Personal or hygiene-related products

• Hazardous substances

• Flammable liquids or gases

Other items that are not eligible for return include:

• Gift cards

• Digital or downloadable software

• Selected health and personal care products

Partial Refunds

In some cases, only a partial refund may be issued. This may apply to:

• Books that show visible signs of use.

• Products returned in a condition different from the original, including items with missing parts not caused by our mistake

• Items returned after the 30-day return period

Refund Process

Once we receive your returned item, our team will inspect it. After the inspection, we will notify you by email regarding the approval or rejection of your refund request.

If your refund is approved, the amount will be returned to your original payment method within a reasonable number of business days.

Delayed or Missing Refunds

If your refund has not appeared in your account yet, please follow these steps:

1. Recheck your bank or payment account.

2. Contact your credit card provider, as processing times may vary.

3. Contact your bank, since refunds sometimes take additional time to appear.

If you still have not received your refund after completing these steps, please contact our support team.

Discounted Items

Products purchased at a discount or during a sale are not eligible for refunds. Only items bought at the regular price may qualify for a refund.

Exchanges

We replace products only if they are damaged or defective. If you need to exchange an item for the same product, please contact our support team for instructions.

Gift Orders

If a product was purchased as a gift and shipped directly to you, you may receive a store credit equal to the value of the returned item once it is received.

If the item was not marked as a gift at the time of purchase, the refund will be issued to the original buyer.

Return Shipping

Customers are responsible for the cost of returning items unless the product is defective or incorrect.

Please note:

• Shipping fees are non-refundable.

• If a refund is issued, the return shipping cost may be deducted from the refunded amount.

• For expensive products, we recommend using a trackable shipping service or shipping insurance, as we cannot guarantee receipt of returned packages.

Contact Us

If you have questions regarding returns or refunds, please contact us:

Email: support@rrinuv.com
Website: https://rrinuv.com